Reference

Our Legal Terms at sattavip

These terms set out the legal relationship between you and sattavip when you access our platform in regions where local law permits.

Jurisdiction-Dependent AccessAccount Rights & ObligationsDispute Resolution Process
sattavip Our Legal Terms at sattavip
LEGAL CONTACT

How to Reach Our Legal Team

If you have questions about these terms, need to raise a formal complaint, or want to request a copy of data we hold about you, our…

Email Legal Desk Send your written legal query or complaint to our dedicated legal email address.
Live Chat Support For urgent policy questions, start a live chat session from inside your account.
Formal Written Notice For dispute notices that require a formal written record, use the postal address listed…
DATA AND SECURITY

How We Handle Your Account and Data

We treat data security and account integrity as operational priorities, not afterthoughts. Below is a plain summary of the practices we maintain across data handling, cookies, account security and retention so you…

Data Collection Scope

We collect only the data needed to operate your account: name, contact details, payment identifiers (such as your UPI handle or Paytm-linked number) and transaction records. We do not sell this data to third parties.

Cookie Policy

Our platform uses session cookies to keep you logged in and analytical cookies to understand which pages load slowly. You can adjust cookie preferences in your browser settings; blocking analytical cookies does not affect core account functions.

Account Security Measures

Every account is protected by password hashing and optional two-factor authentication via SMS. We monitor for unusual login patterns and will temporarily lock an account and notify you if suspicious activity is detected.

Data Retention Period

We retain your account data for the period required by applicable financial and gaming regulations in the jurisdictions where we operate. Once that period expires and your account is closed, personal data is deleted or anonymised.

Your Right to Request Changes

You may request a copy of the data we hold, ask us to correct inaccuracies, or request deletion where law allows. Submit requests through the legal email desk; we aim to respond within 14 days of receiving a valid request.

Dispute and Escalation Path

If a resolution offered by our support team does not satisfy you, you may escalate in writing to our legal desk. We will review the full account history and provide a written final decision within 10 business days.

Frequently Asked Legal Questions

Below are answers to the questions we receive most often about our terms, your rights and how our policies apply to your account. If your question is not covered here, reach out through the legal contact paths listed above.

Yes. Your ability to open and maintain an account depends on whether your state or territory's local law permits such activity. We encourage you to verify this before opening an account, as eligibility varies by region.

We notify you through your registered contact details before any material change. If you choose not to accept the updated terms, you may close your account and withdraw your remaining balance without penalty under the standard withdrawal process.

Send a written request to our legal email desk with your account ID and a clear description of what you need. We aim to respond within 14 days with either the data package or a reason why we cannot fulfil the request.

Yes, all transactions processed through UPI, Paytm or PhonePe are subject to these terms alongside the rules of your payment provider. In any conflict between the two, the more restrictive rule applies to your account activity.

We retain records for the period required by applicable financial and gaming regulations. Once that mandatory period ends, personal data is either permanently deleted or anonymised so it can no longer be linked back to you.

Start by contacting support via live chat or email to discuss the matter. If the response does not resolve your concern, escalate in writing to our legal desk. We commit to a written final decision within 10 business days of escalation.

We may suspend or close an account immediately if there is credible evidence of fraud, policy breach or legal obligation to do so. In all other cases, we provide notice and an opportunity for you to withdraw your balance before closure.